Customer Benefits
Our customers enjoy substantial benefits to our analytics platform. InsightsOne enables you to guide your consumers through each stage of their lifecycle.
Create a true 1-to-1 Multi-channel consumer experience
InsightsOne gives you the power to learn the product an individual consumer wants to buy before they may even know what they want. Match products to buyers and buyers to products across all your channels to target offers across email, web, mobile and call center.
Increase Customer Retention
InsightsOne acts as a crystal ball into your customers mind. Know with precision which customers will churn and create proactive campaigns targeted to retain at-risk customers. And, integrate our churn intelligence into your call center to create outbound or inbound retention initiatives.
Increase Cross and Up-Sell
Automatically understand other products a consumer will likely prefer during a buying cycle or immediately after a transaction. With InsightsOne multi-channel support, you can deliver consistent cross and up-sell recommendations to consumers during the transaction and at checkout.You can integrate product recommendations in your post transaction confirmation email or SMS communication, or via your call center.
Increase Customer Satisfaction
InsightsOne not only has the ability to predict which customers are most likely to attrite, we can predict which customers are most likely to complain. With this insight, customer satisfaction programs can be targeted to them before their dissatisfaction escalates to an unmanageable level and before their dissatisfaction drives them to churn.
- 100% Increase in Web Revenue and Profit
- 4X Increase Effectiveness in Retention
- 22% Increase in Daily Deal Conversions
- 20% Increase in Email Marketing Profit
